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Privacy Policy


Last updated: 29/05/2025

 

This Privacy Policy outlines how UNLIMITED KNOWLEDGE LTD ("we", "us", or "our") collects, uses, and protects personal information when users ("you", "your", "User") interact with our website, services, and communications.

UNLIMITED KNOWLEDGE LTD is registered in England and Wales under Company Number 8722171.
Registered address: 64 Southwark Bridge Road, London, England, SE1 0AS
Contact email: admin@ukskype.com

 

1. Legal Basis and Compliance

This Privacy Policy is governed by:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

  • Other applicable UK data protection legislation

We act as the Data Controller for all personal data processed in connection with our educational services.

 

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal data when you voluntarily provide it:

  • Full name

  • Email address

  • Telephone/mobile number

  • Date of birth (for age verification and course suitability)

  • Educational background and qualifications

  • Payment and billing information

  • Communication preferences

  • Any other information you choose to provide through contact forms, applications, or during communications

2.2 Technical and Usage Data

We automatically collect:

  • IP address and location data

  • Browser type and version

  • Operating system

  • Device information

  • Pages visited and time spent on our website

  • Referrer information (the site you came from)

  • Date and time of access

  • Cookies and similar tracking technologies

2.3 Educational Data

For students enrolled in our courses:

  • Academic progress and assessment results

  • Attendance records

  • Course materials accessed

  • Assignment submissions

  • Communication records with instructors

 

3. Cookies and Tracking Technologies

3.1 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality

  • Performance Cookies: Help us understand how visitors use our site

  • Functional Cookies: Remember your preferences and settings

  • Marketing Cookies: Used to deliver relevant advertisements

3.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and services.

We may use analytics services such as Google Analytics to collect and analyze website usage data in an anonymized form.

 

4. How We Use Your Information

4.1 Primary Purposes

Your personal data is processed for the following purposes:

  • Service Delivery: Providing educational services, courses, and support

  • Student Management: Managing enrollments, progress tracking, and academic records

  • Communication: Responding to inquiries, providing customer support, and sending service-related notifications

  • Payment Processing: Handling transactions and billing for our services

  • Legal Compliance: Fulfilling legal and regulatory obligations

4.2 Marketing and Promotional Activities

  • Sending information about new courses, special offers, and educational events

  • Conducting market research and surveys to improve our services

  • Personalizing content and recommendations based on your interests

4.3 Legitimate Interests

We may process your data based on legitimate interests for:

  • Fraud prevention and security monitoring

  • Internal business analytics and service improvement

  • Maintaining and improving our website functionality

 

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you have given clear consent for specific processing activities

  • Contract: When processing is necessary to fulfill our contractual obligations to you

  • Legal Obligation: When required by law or regulation

  • Legitimate Interests: When processing serves our legitimate business interests and doesn't override your rights

 

6. Data Sharing and Disclosure

6.1 We Do Not Sell Personal Data

We never sell your personal information to third parties.

6.2 Authorized Sharing

We may share your data with:

  • Service Providers: Trusted third parties who assist in delivering our services (hosting providers, payment processors, communication platforms)

  • Educational Partners: When you enroll in courses delivered in partnership with other institutions

  • Legal Authorities: When required by law, court order, or to protect our legal rights

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets

6.3 International Transfers

If we transfer your data outside the UK, we ensure adequate protection through:

  • Adequacy decisions by the UK government

  • Appropriate safeguards such as Standard Contractual Clauses

  • Explicit consent where required

 

7. Data Retention

7.1 Retention Periods

  • Student Records: Retained for up to 6 years after course completion for academic and regulatory purposes

  • Marketing Data: Retained until you withdraw consent or we determine it's no longer needed

  • Financial Records: Retained for 7 years to comply with accounting and tax regulations

  • Website Analytics: Typically anonymized after 26 months

7.2 Secure Deletion

When data is no longer needed, we securely delete or anonymize it using industry-standard methods to prevent recovery.

 

8. Data Security

8.1 Technical Measures

We implement appropriate technical safeguards including:

  • Encryption of data in transit and at rest

  • Secure access controls and authentication

  • Regular security assessments and updates

  • Antivirus and anti-malware protection

  • Secure backup and recovery systems

8.2 Organizational Measures

  • Staff training on data protection requirements

  • Access restrictions based on job requirements

  • Regular security policy reviews and updates

  • Incident response procedures

8.3 User Responsibilities

You are responsible for:

  • Keeping your account credentials secure

  • Using strong, unique passwords

  • Notifying us immediately of any suspected unauthorized access

  • Logging out securely after each session

 

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

9.1 Right of Access

Request confirmation of what personal data we hold about you and receive a copy.

9.2 Right to Rectification

Request correction of inaccurate or incomplete personal data.

9.3 Right to Erasure

Request deletion of your personal data in certain circumstances.

9.4 Right to Restrict Processing

Request limitation of how we process your data in specific situations.

9.5 Right to Data Portability

Request transfer of your data to another service provider in a structured format.

9.6 Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

9.7 Rights Related to Automated Decision-Making

Right not to be subject to automated decision-making, including profiling, that significantly affects you.

9.8 Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

 

10. Exercising Your Rights

To exercise any of your rights:

  • Email: admin@ukskype.com

  • Subject Line: "Data Protection Request - [Type of Request]"

  • Include: Sufficient information to verify your identity

We will respond to valid requests within one month (extendable by two months for complex requests).

 

11. Marketing Communications and Opt-Out

11.1 Marketing Consent

UNLIMITED KNOWLEDGE LTD reserves the right to send Users notifications about new products and services, special offers, and educational events. This is typically based on your consent or legitimate interests.

 

11.2 Unsubscribe Options

You can opt out of marketing communications by:

  • Clicking the unsubscribe link in any marketing email or messages

  • Sending an email to admin@ukskype.com with the subject line: "Unsubscribe from notifications"

  • Contacting us using the details in Section 14

Note: You will continue to receive essential service-related communications even after opting out of marketing.

 

12. Children's Privacy

Parental Consent

For users aged 8-17, we may require parental consent for certain processing activities in accordance with UK law.

 

13. Complaints and Regulatory Contact

13.1 Internal Complaints

If you're unsatisfied with how we've handled your personal data, please contact us first at admin@ukskype.com.

13.2 Regulatory Authority

You have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

14. Contact Information

For any questions about this Privacy Policy or how your data is handled:

UNLIMITED KNOWLEDGE LTD
64 Southwark Bridge Road
London, England, SE1 0AS
Email: admin@ukskype.com
Company Number: 8722171

 

15. Changes to This Policy

15.1 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

15.2 Notification of Changes

  • Significant changes will be communicated via email or prominent website notice

  • The "Last updated" date at the top indicates when the policy was last modified

  • Continued use of our services after changes indicates acceptance of the updated policy

15.3 Review Recommendation

We recommend reviewing this policy periodically to stay informed about how we protect your personal data.

 

This policy was last reviewed and updated on 29/05/2025

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